Custom

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Types of Custom Tools

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LLM Tools

• Use LLM-based functions to process queries dynamically.
• Execute actions using AI-powered function calling.
• Learn more about function calling in OpenAI’s documentation: OpenAI Function Calling

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Event Tools

• Schedule tasks or trigger events based on specific conditions.
• Available triggers:
  • On Schedule: Execute at predefined intervals.
  • On Start: Trigger an action when a session begins.
  • On Answer: Activate when the agent responds.
  • On Query: Run upon receiving a specific input.

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Custom Tool Configuration

• Add a description and announcement message for the tool.
• Assign it for Call and Chat interactions.
• Specify parameters to customize its behavior.

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Next Steps

• Add Actions